Privacy Policy and Cookie Policy

Last Updated: October 26, 2024

Arbres Experts (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://arbresexperts.com/ (the “Site”). Please read this Privacy Policy carefully. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THE SITE.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

a. Personal Data

Personally identifiable information, such as your name, email address, and telephone number, and message content that you voluntarily give to us when you choose to participate in various activities related to the Site, such as when you use our contact form or comment on our blog.

b. Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. This is often collected through cookies and similar technologies (see “Cookie Policy” below).

c. Blog Comments Data

If you choose to leave a comment on our blog, we collect the data shown in the comments form, and also your IP address and browser user agent string to help with spam detection.

2. How We Use Your Information

We may use information collected about you via the Site to:

  • Respond to your inquiries and requests for quotes.
  • Schedule and provide our tree care services.
  • Send you administrative communications, such as confirmations, updates, and security alerts.
  • Improve the efficiency and operation of the Site.
  • Monitor and analyze usage and trends to improve your experience with the Site (e.g., using Google Analytics).
  • Administer and moderate blog comments.
  • Comply with legal obligations under Canadian and Quebec law.

3. Disclosure of Your Information

We will not share your personal information with third parties, except in the following limited circumstances:

  • With your consent: We may share your information with third parties when we have your explicit consent to do so.
  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection.
  • Third-Party Service Providers:We use “Slick contact form” to manage our contact requests. Their privacy policies may apply.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

5. Your Rights Regarding Your Information

Under Canadian and Quebec privacy laws (including PIPEDA and Quebec’s Act Respecting the Protection of Personal Information in the Private Sector), you have certain rights regarding your personal information, including:

  • Right to Access: You have the right to request access to the personal information we hold about you.
  • Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
  • Right to Withdraw Consent: You have the right to withdraw your consent to the collection, use, and disclosure of your personal information at any time, subject to legal and contractual restrictions.
  • Right to be Forgotten You have the right to request the deletion or removal of your personal data in certain circumstances.

To exercise these rights, please contact us using the contact information provided below.

6. Cookie Policy

a. What are Cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.

b. How We Use Cookies

We use cookies for the following purposes:

  • Essential Cookies: These cookies are essential for the operation of the Site. They enable you to navigate the Site and use its features (e.g., maintaining your session).
  • Performance and Analytics Cookies: These cookies collect information about how visitors use the Site, such as which pages are visited most often. We likely use Google Analytics for this purpose. This information is used to improve the Site and your experience.
  • Functionality Cookies: These cookies allow the Site to remember choices you make (e.g., language preferences) and provide enhanced features.

c. Third-party cookies

Our use of “Slick contact form” likely involves third-party cookies for its functionality. Please refer to the Slick contact form provider’s documentation for details on their cookie usage.

d. Managing Cookies

You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

To find out how to manage cookies on popular browsers, see the links below:

7. Contact Us

If you have any questions or comments about this Privacy Policy, please contact us at:

Tel. : (450) 445-7145

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.